Frequently Asked Questions

Everything you need to know about our outdoor gear and services.

What are your standard delivery times?

Standard UK delivery usually takes 3-5 working days. We also offer a next-day delivery service for orders placed before 2 PM Monday to Friday.

How do I return an item for a refund?

We offer a 30-day return policy. You can return your items via our online portal using a local drop-off point. Items must be in their original condition with tags attached.

Are your jackets waterproof or water-resistant?

We offer both. Our technical rain jackets are fully waterproof with taped seams, while our lightweight windbreakers are typically water-resistant with a DWR coating.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Klarna for buy-now-pay-later options.

Do you offer a warranty on your products?

Yes, all TOG24 products come with a 12-month guarantee against manufacturing defects to ensure you can enjoy the outdoors with confidence.

How should I care for my down-filled jacket?

We recommend washing down jackets on a gentle cycle with a specific down detergent and tumble drying on low heat with dryer balls to restore the loft and insulation.